Tsetsetse89 and I placed two separate orders from two different representatives on Sept 16:beartrapper25 wrote:I'm calling BS on all of the success stories on here about calls placed to TRU CS. I've made no less than 8 calls today and the best I've gotten is that the DS & SSD are not included, but we'll give you 15% off the entire order.
- Creator Tower Bridge and two Imperial Shuttles ($510.64 after tax and shipping), and
- Super Star Destroyer and two Death Stars (721.30 after tax and shipping).
Everything except for the two Death Stars arrived yesterday, almost all in perfect condition.
Here is a picture of the received items.
I thought I would go ahead and try my luck to get three modular buildings today. The first representative I spoke to was hesitant to apply the sales, and I explained to her that:
1.
2. I explained the sale applies to all Lego "with the exception of Ninjago, Technic, Friends, video games & accessories).littlemic wrote:I do not know how to upload an image here... but if you go to TRU's website, click on the B2G3F advertisement on the main page. Under Featured Categories, it shows a box with title 'Buy 2 Get the 3rd FREE ALL LEGO Construction Sets & Board Games'. Under this box, click 'Show More', then it shows HARD TO FIND is included in this sale... they should totally honour the sale. for those who are planning to file a complain with it, pls remember to take a screenshot of this!
The woman put me on hold for 10mins and immediately placed my order of Grand Emporium, Pet Shop, and Fire Brigade ($294.05 after tax and shipping). She didn't give the B2G1F promotion, rather she just gave me 40% off the entire transaction.
I did not come here to brag about my success stories, or to evaluate the TRU's marketing practice. There is no doubt that we were lucky to speak with the "right representatives". Be understanding and polite with them and hope they reciprocate. Sale is ending soon, don't give up and stay positive
Good luck,
Sing Mok