[USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
Good Luck trying to get them to adjust prices. They are useless as useless gets. Would rather not take a chance. You will be calling multiple times and even when they tell you you will see a credit in 2-3 days, might not. Then go ahead and return everything for a refund. Complete waste of time and dont bother is all I can say. If you cant get it online with exact price at checkout its a lot of effort and stress you have to be ready to accept.
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
I agree with hawksfan. Their CSRs are hopeless. If they can't get it right now, good luck getting them to fix it later. Think about it. This is TRU.
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
I was on hold for 35 minutes and the best they could offer me was a 10% discount. They absolutely would not honor the B2G1F from the ad. We went back and forth forever. I didn't order anything.
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
I just got off the phone with them, but they said that the system is still updating and he said the best time to check back is 8am. umm....I'll just keep checking. they can't apply it b/c the system affects their promos too, and it's not represented yet.
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
There you go, you wasted 35 minutes of your time, I suppose if you were just sitting in front of the computer anyway wasn't such a waste but the stress caused by TRU I would rather stare at a blank wall . They are seriously as bad as it gets with customer service. On top of that when you order anything worthwhile as a collectible good luck getting it in good condition. Fortunately some of there bigger Lego sets they usually ship with Lego factory box so at least they cant screw that up and damage it. Be prepared for a let down one way or another with them is all I can say.CreatorCrazed wrote:I was on hold for 35 minutes and the best they could offer me was a 10% discount. They absolutely would not honor the B2G1F from the ad. We went back and forth forever. I didn't order anything.
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
In my experience TRU customer service hasn't been the most helpful. I wouldn't count on gaining my full discount days later after my CC has been charged just because a CS rep told you to call back later. Sounds like the quickest way to move the phone calls along and tell the customer what they want to hear...and I work in customer service...drtabo wrote:Sounds like if you call customer service they try their best to make it work.lego the hutt wrote:Until the sale starts and those things you were ordering..exclusives etc..end up not being included...Gooker1 wrote:I think it's a good idea if you can do it now.drtabo wrote:So, this is how they go out of stock prior to the sale actually starts..toni8284 wrote:Ok.
I just spend $2000 in 3 separate orders.
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
I have been on the phone for an hour and the customer service rep has found the banner and acknowledges the sale yet they can't do anything because it's "not in the computer system"... a huge waste of time indeed and a solid reminder of why I despise Toys R Us.
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
Funny you mention about the TRU shipping, the last time I ordered 3 sets, one looked like it was run over by a truck, so I took it back to the store to exchange it (fortunately, they had it in stock).
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
I would say dont believe a word he says. No chance it updates at 8:00am and there system doesnt update on a continual basis as in "still updating". There isnt someone up right now codiing the sale to go into effect. Its a simple system refresh and boom its up. Im sure everything is in place until it goes live which if it doesnt happen in next 45 minutes then I am unsure. Anyway I almost certainly guarantee all the good sets will be OOS as soon as sale goes live, it has nothing to do with people buying over phone or them actually not having stock. It has to do with TRU not letting you get the best sets at the best price, simple as that. But its worth staying up for by the off chance not all will go OOS instantlyGooker1 wrote:I just got off the phone with them, but they said that the system is still updating and he said the best time to check back is 8am. umm....I'll just keep checking. they can't apply it b/c the system affects their promos too, and it's not represented yet.
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
Exactly. I figured, if I am just going to stare blankly at my screen hitting F5, why not call too? Park the phone on speaker and listen to the dead silence.hawksfan wrote:There you go, you wasted 35 minutes of your time, I suppose if you were just sitting in front of the computer anyway wasn't such a waste but the stress caused by TRU I would rather stare at a blank wall . They are seriously as bad as it gets with customer service. On top of that when you order anything worthwhile as a collectible good luck getting it in good condition. Fortunately some of there bigger Lego sets they usually ship with Lego factory box so at least they cant screw that up and damage it. Be prepared for a let down one way or another with them is all I can say.CreatorCrazed wrote:I was on hold for 35 minutes and the best they could offer me was a 10% discount. They absolutely would not honor the B2G1F from the ad. We went back and forth forever. I didn't order anything.
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
Man you're bumming me out.
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
Customer service just told me that all the sets I wanted were not part of the buy 2 get 1 free because they are already discounted: Death Star, Jabba's Palace, and Harry Potter Castle. So I'm betting they will mark them back up again, and then do the buy 2 get 1 free. So the question is, do I buy the Death Star now at $359, or not bother? Is this the cheapest it will go, do you think, and is it worth it? New here...
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
If you buy 2 sets and the free set is the same price, it's the equivalent of getting each set roughly 30% off. that's a great deal for the Death Star and SSD.bcrider wrote:Customer service just told me that all the sets I wanted were not part of the buy 2 get 1 free because they are already discounted: Death Star, Jabba's Palace, and Harry Potter Castle. So I'm betting they will mark them back up again, and then do the buy 2 get 1 free. So the question is, do I buy the Death Star now at $359, or not bother? Is this the cheapest it will go, do you think, and is it worth it? New here...
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
While you wait browse the new TMNT toys. That shellraiser van would be pretty neat made out of Lego
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
Gooker1 wrote:If you buy 2 sets and the free set is the same price, it's the equivalent of getting each set roughly 30% off. that's a great deal for the Death Star and SSD.bcrider wrote:Customer service just told me that all the sets I wanted were not part of the buy 2 get 1 free because they are already discounted: Death Star, Jabba's Palace, and Harry Potter Castle. So I'm betting they will mark them back up again, and then do the buy 2 get 1 free. So the question is, do I buy the Death Star now at $359, or not bother? Is this the cheapest it will go, do you think, and is it worth it? New here...
Yeah, I know, but I don't really want another Death Star nor the SSD... if I could get 3 Death Stars I could probably sell one down the road, but the limit is 2. Maybe the limit would go up if they also put the price back up to $399?
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
The limit is not going to increase.
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
Knowing TRU the limit will drop to 1 which will mean you cant even find 3 things for the same price and staying up would have been a complete waste of time. Hope for the best and expect the worst.
Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
Sadly I agree with you @hawksfan. Been down this road before .
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
12:01am PST, sale still not up.
I hate you TRU.
And I'm not surprised you are partially owned by Bain Capital.
I hate you TRU.
And I'm not surprised you are partially owned by Bain Capital.
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22
ya, that's a negative
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