[USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

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hawksfan
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by hawksfan » Sat Sep 15, 2012 11:06 pm

Good Luck trying to get them to adjust prices. They are useless as useless gets. Would rather not take a chance. You will be calling multiple times and even when they tell you you will see a credit in 2-3 days, might not. Then go ahead and return everything for a refund. Complete waste of time and dont bother is all I can say. If you cant get it online with exact price at checkout its a lot of effort and stress you have to be ready to accept.

hoverta
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by hoverta » Sat Sep 15, 2012 11:10 pm

I agree with hawksfan. Their CSRs are hopeless. If they can't get it right now, good luck getting them to fix it later. Think about it. This is TRU.

CreatorCrazed
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by CreatorCrazed » Sat Sep 15, 2012 11:11 pm

I was on hold for 35 minutes and the best they could offer me was a 10% discount. They absolutely would not honor the B2G1F from the ad. We went back and forth forever. I didn't order anything.

Gooker1
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by Gooker1 » Sat Sep 15, 2012 11:12 pm

I just got off the phone with them, but they said that the system is still updating and he said the best time to check back is 8am. umm....I'll just keep checking. they can't apply it b/c the system affects their promos too, and it's not represented yet.

hawksfan
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by hawksfan » Sat Sep 15, 2012 11:15 pm

CreatorCrazed wrote:I was on hold for 35 minutes and the best they could offer me was a 10% discount. They absolutely would not honor the B2G1F from the ad. We went back and forth forever. I didn't order anything.
There you go, you wasted 35 minutes of your time, I suppose if you were just sitting in front of the computer anyway wasn't such a waste but the stress caused by TRU I would rather stare at a blank wall :-D . They are seriously as bad as it gets with customer service. On top of that when you order anything worthwhile as a collectible good luck getting it in good condition. Fortunately some of there bigger Lego sets they usually ship with Lego factory box so at least they cant screw that up and damage it. Be prepared for a let down one way or another with them is all I can say.

lego the hutt
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by lego the hutt » Sat Sep 15, 2012 11:17 pm

drtabo wrote:
lego the hutt wrote:
Gooker1 wrote:
drtabo wrote:
toni8284 wrote:Ok.
I just spend $2000 in 3 separate orders.
So, this is how they go out of stock prior to the sale actually starts..
I think it's a good idea if you can do it now.
Until the sale starts and those things you were ordering..exclusives etc..end up not being included...
Sounds like if you call customer service they try their best to make it work.
In my experience TRU customer service hasn't been the most helpful. I wouldn't count on gaining my full discount days later after my CC has been charged just because a CS rep told you to call back later. Sounds like the quickest way to move the phone calls along and tell the customer what they want to hear...and I work in customer service...

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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by GORF » Sat Sep 15, 2012 11:19 pm

I have been on the phone for an hour and the customer service rep has found the banner and acknowledges the sale yet they can't do anything because it's "not in the computer system"... a huge waste of time indeed and a solid reminder of why I despise Toys R Us.

Marcus70
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by Marcus70 » Sat Sep 15, 2012 11:19 pm

Funny you mention about the TRU shipping, the last time I ordered 3 sets, one looked like it was run over by a truck, so I took it back to the store to exchange it (fortunately, they had it in stock).

hawksfan
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by hawksfan » Sat Sep 15, 2012 11:20 pm

Gooker1 wrote:I just got off the phone with them, but they said that the system is still updating and he said the best time to check back is 8am. umm....I'll just keep checking. they can't apply it b/c the system affects their promos too, and it's not represented yet.
I would say dont believe a word he says. No chance it updates at 8:00am and there system doesnt update on a continual basis as in "still updating". There isnt someone up right now codiing the sale to go into effect. Its a simple system refresh and boom its up. Im sure everything is in place until it goes live which if it doesnt happen in next 45 minutes then I am unsure. Anyway I almost certainly guarantee all the good sets will be OOS as soon as sale goes live, it has nothing to do with people buying over phone or them actually not having stock. It has to do with TRU not letting you get the best sets at the best price, simple as that. But its worth staying up for by the off chance not all will go OOS instantly

CreatorCrazed
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by CreatorCrazed » Sat Sep 15, 2012 11:25 pm

hawksfan wrote:
CreatorCrazed wrote:I was on hold for 35 minutes and the best they could offer me was a 10% discount. They absolutely would not honor the B2G1F from the ad. We went back and forth forever. I didn't order anything.
There you go, you wasted 35 minutes of your time, I suppose if you were just sitting in front of the computer anyway wasn't such a waste but the stress caused by TRU I would rather stare at a blank wall :-D . They are seriously as bad as it gets with customer service. On top of that when you order anything worthwhile as a collectible good luck getting it in good condition. Fortunately some of there bigger Lego sets they usually ship with Lego factory box so at least they cant screw that up and damage it. Be prepared for a let down one way or another with them is all I can say.
Exactly. I figured, if I am just going to stare blankly at my screen hitting F5, why not call too? Park the phone on speaker and listen to the dead silence. :shock:

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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by Yogibara » Sat Sep 15, 2012 11:27 pm

Man you're bumming me out.

bcrider
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by bcrider » Sat Sep 15, 2012 11:27 pm

Customer service just told me that all the sets I wanted were not part of the buy 2 get 1 free because they are already discounted: Death Star, Jabba's Palace, and Harry Potter Castle. So I'm betting they will mark them back up again, and then do the buy 2 get 1 free. So the question is, do I buy the Death Star now at $359, or not bother? Is this the cheapest it will go, do you think, and is it worth it? New here...

Gooker1
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by Gooker1 » Sat Sep 15, 2012 11:31 pm

bcrider wrote:Customer service just told me that all the sets I wanted were not part of the buy 2 get 1 free because they are already discounted: Death Star, Jabba's Palace, and Harry Potter Castle. So I'm betting they will mark them back up again, and then do the buy 2 get 1 free. So the question is, do I buy the Death Star now at $359, or not bother? Is this the cheapest it will go, do you think, and is it worth it? New here...
If you buy 2 sets and the free set is the same price, it's the equivalent of getting each set roughly 30% off. that's a great deal for the Death Star and SSD.

lego the hutt
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by lego the hutt » Sat Sep 15, 2012 11:35 pm

While you wait browse the new TMNT toys. That shellraiser van would be pretty neat made out of Lego

bcrider
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by bcrider » Sat Sep 15, 2012 11:35 pm

Gooker1 wrote:
bcrider wrote:Customer service just told me that all the sets I wanted were not part of the buy 2 get 1 free because they are already discounted: Death Star, Jabba's Palace, and Harry Potter Castle. So I'm betting they will mark them back up again, and then do the buy 2 get 1 free. So the question is, do I buy the Death Star now at $359, or not bother? Is this the cheapest it will go, do you think, and is it worth it? New here...
If you buy 2 sets and the free set is the same price, it's the equivalent of getting each set roughly 30% off. that's a great deal for the Death Star and SSD.

Yeah, I know, but I don't really want another Death Star nor the SSD... if I could get 3 Death Stars I could probably sell one down the road, but the limit is 2. Maybe the limit would go up if they also put the price back up to $399?

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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by teal93mr2 » Sat Sep 15, 2012 11:40 pm

The limit is not going to increase.

hawksfan
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by hawksfan » Sat Sep 15, 2012 11:42 pm

Knowing TRU the limit will drop to 1 which will mean you cant even find 3 things for the same price and staying up would have been a complete waste of time. Hope for the best and expect the worst.

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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by teal93mr2 » Sat Sep 15, 2012 11:47 pm

Sadly I agree with you @hawksfan. Been down this road before .

King Arthur
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by King Arthur » Sun Sep 16, 2012 12:02 am

12:01am PST, sale still not up.
I hate you TRU.
And I'm not surprised you are partially owned by Bain Capital.

lego the hutt
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Re: [USA] Toys R Us Buy 2 Get 3rd Free 9/16-9/22

Post by lego the hutt » Sun Sep 16, 2012 12:03 am

ya, that's a negative

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